Fresh food, so no returns
Because our food is made fresh for your pet and cannot be resold, we cannot take back or exchange a delivered order. But we will always put right a real problem.
When we refund or replace
We will refund or replace (your choice, where we can) if:
- an item is missing or the wrong item was delivered,
- the food arrived spoiled, spilt, damaged or not as described, or
- the order was delivered unreasonably late because of us.
Tell us within 2 hours of delivery through the Contact page or the WhatsApp number in our footer, with your order number and, if you can, a photo. We will look into it the same day.
When we do not refund
We cannot refund because of a change of mind, an order that was delivered to the address you gave while nobody was available to receive it, or a taste preference. We are happy to hear feedback and will try to do better.
How a refund is paid
- Approved refunds go back to the original payment method (the UPI app, card or bank you paid with) and normally reach you within 5 to 7 working days of our approval, depending on your bank.
- If you paid from your wallet, we can return it to your wallet at once, or to your bank on request.
- If a payment was taken but the order was not confirmed, the amount is returned automatically, usually within 5 to 7 working days.
Orders we cancel
If we cancel an order (for example, a dish ran out or we cannot deliver to your address), you get a full refund of everything you paid for it.
Contact
For anything about a refund, use our Contact page and include your order number.