One-time orders
- You can cancel an order free of charge before our kitchen starts preparing it. Contact us as soon as you can through the Contact page or our WhatsApp number.
- Once preparation has started, the food cannot be cancelled, because it is made fresh for you.
- For pre-orders and catering booked for a later time, you can cancel for a full refund up to 24 hours before the delivery or pickup time. After that, we may keep the cost of ingredients already bought and food already prepared.
Plans and subscriptions
- You can skip a day or pause your daily plan or subscription until 6 pm on the evening before the delivery. After that time the next meal is already being prepared and will be delivered and charged.
- You can cancel a plan at any time, from your account or by contacting us. It stops for the days after you cancel; deliveries already made are not refunded.
- If you pay from a wallet, you can ask for the unused balance back; we return it to your bank or wallet after settling any delivered orders.
If we have to cancel
We may cancel an order or a delivery if we cannot make it, if the address is outside our delivery area, or if payment fails. You get a full refund and we will tell you as soon as we can.
How refunds work
Refunds after a cancellation follow our Refund Policy.